Financial services are mostly handled in Kesko’s Group Financial Services (GFS). Contacts are received and mainly solved in Contact Center. Most common contact reasons are in financial service’s contact form and they’re listed based on contactor’s role. Message sent by form opens a service request in GFS and a notification is sent to your email address. Service request has a unique K-FIN number in front of subject, where it can be identified. Please check your spam filters and folders, if email is not received.
Other ways to contact:
Sending reminder or statement to Kesko
Reminders and statements can also be sent by form as an attachment, preferably in excel-format. If reminders or statements are sent from your IT-system automatically, please contact us in chat, telephone or Contact Center -button in order to agree the method.
Support for sending electronic cost invoices
Please read instructions first from Kesko's information channel in cost e-invoicing. https://www.kesko.fi/en/company/einvoicing
Kesko BTT customer number list of K-stores for Flow through invoices
In Flow through invoices, goods are delivered from supplier to store. Invoice is sent to Kesko who sends sales invoice to store.
Warehouse invoices are based on purchase orders made by purchasing department or store. Goods are received to company’s warehouse and invoice received to handling in agreed method.
Please note! If your account number or invoicing address has changed: please contact your contact person in Kesko’s purchasing department. Invoicing teams don’t update vendor’s account numbers or address details.
Invoice sent by Kesko (also Onninen which is part of K-group)
If you need copies of Kesko’s sales invoices, please select reason ‘Invoice is missing or copy of invoice is needed’.
Invoice isn’t correct
If you’ve received incorrect invoice, choose ‘Invoice isn’t correct’ and specify the error reason. In order to fasten the handling, please choose Kesko’s division.
Please note, that errors in deliveries are handled in Kesko’s divisions as follows:
If your invoice is from Building and technical trade, Grocery trade or Kespro warehouse and terminal products, contact directly to email mentioned in invoice.
If your invoice is from Building and technical trade, supplier Onninen, please read further instructions:
K-Rauta / Raksa-stores
BtoB target sales: please contact project sales firstname.lastname@example.org or tel +358-204855070.
If purchase order includes Kesko's products, for further information please contact email@example.com.
Payment to Kesko or overdue invoice
Kesko’s dunning is done by Intrum Oy. If you’ve received a dunning note from Intrum Oy and need more information, contact details are in letter or address www.intrum.fi/kesko. Please pay the overdue invoice as informed in dunning note.
If you’ve received a reminder from Kesko and need more information, please choose reason ’Payment reminder from Kesko’.
Please note! Your account in Kesko will be opened after your payment is received and booked. There’s no need to send a receipt or contact credit control.
Other payment methods, such as e-invoices and direct debit: please contact your own bank.
If you have received a credit note from Kesko, you can deduct it from the next invoice.
If it is not possible for you to deduct the credit note from invoices, you can report the invoice number and account details via the form by selecting the ‘Credit note is open and not deducted from the payments’.
Customer contact details
Account number, visiting or invoicing address or invoicing method have changes: Please inform all details by choosing ’Customer contact details’ and fill in all necessary fields.