Shopping today is already very much a digital experience, and the role of artificial intelligence (AI) in shopping will grow going forward in both physical stores and online. K Group’s customers already use many convenient and individually tailored services that utilise artificial intelligence. K Group has now announced its ethical principles for utilising artificial intelligence.
With K Group being the most sustainable trading sector company in the world as well as the biggest trading sector company in Finland, our ethical principles for utilising artificial intelligence naturally guide and support all our practical work and strategic choices when it comes to AI development.
“We are already utilising artificial intelligence widely at K Group: to tailor personal benefits for our customers and offer them marketing that meets their interests in various contact points. We can also promote the products each customer buys frequently on the front page of our online store. Going forward, we want to offer our customers more services that lend inspiration and convenience to their everyday lives. Artificial intelligence will help us offer the best individual services to our millions of customers,” says Anni Ronkainen, K Group’s Chief Digital Officer.
Sustainability is a strong driver for K Group and we have worked towards it for decades, for example, by auditing our purchasing chains, committing to the UN Sustainable Development Goals, and investing in solar power and circular economy. Today, the ethical utilisation of artificial intelligence is also an integral part of our sustainability work.
Humans and AI make a good team
K Group customers need to know where and how their data are used. We always ask permission from customers for utilising their data, and protect our customers' data and privacy. Our customers can always choose to prohibit the use of their data.
Our ethical principles for utilising artificial intelligence guide data collection and utilisation and the construction of our AI solutions and algorithms. Products such as alcohol and tobacco are always excluded from data utilised by AI solutions.
“As a company, we want to be worthy of our customers' trust. We want to create AI solutions our customers can benefit from. In order to do so, we need in-depth customer insight based on a variety of data such as data on K-Plussa purchases, customer feedback and product information. To obtain the data we must offer our customers solutions that provide true added value to their everyday lives,” says Minna Vakkilainen, K Group’s VP in charge of customer data and analytics.
In K Group, humans are always responsible for AI solutions, and artificial intelligence works only under human supervision. By having everyone at K Group implement these principles in practice, we can ensure the ethical use of artificial intelligence.
“The ethical principles for utilising AI represent a policy that widely informs our operations, and they offer practical guidelines for our work. All people and partners working with K Group’s AI solutions must commit to following these principles in their work. It's also important to note that due to the rapid pace of change in the world, we are constantly reviewing and updating the principles,” says Vakkilainen.
1. Responsibility and security
2. Placing the best interests and needs of our customers first
3. Human touch and quality
4. Common good for the whole society
5. We engage in discussion and continuously develop our principles
Due to the rapid pace of change, we are constantly reviewing our principles and ways of operating.
Anni Ronkainen, Chief Digital Officer, email@example.com, +358 10 532 2259
Minna Vakkilainen, Head Of Analytics and Customer Data, firstname.lastname@example.org, +358 46 920 7503
Anna Inget, Communications Manager, email@example.com, + 358 40 8357077